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Customer Care Associate

Franciscan Health Fitness Centers
Franciscan Health


‚€‹‚€‹810 Michael Drive¬ 
Chesterton, IN 46304

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Days/Evenings; Weekends;¬ Part-Time Benefit eligible


20¬ Hrs/Wk


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WHAT WE NEED


Positive problem solvers



WHO WE ARE LOOKING FOR


We've all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant ‚€“ or hospital or health center ‚€“ to your friends and family. The good customer care associate handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It's not the job for everyone ‚€“ because not everyone has what it takes.


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Have you been told you have a great voice? Are you good at keeping track of conversation details and recording notes? Do you love figuring out how to best resolve a problem? We'd love to put your positivity to work.



WHAT YOU WILL DO



  • Welcome all guests and acknowledge members.

  • Stay informed of current activities, programs and information for members and guests.

  • Answer all calls quickly in a friendly, respectful manner.

  • Understand and is responsible for all aspects of guest check-in, procedures and information.

  • Make announcements as needed.

  • Make reservations or sign-ups as needed.



WHAT IT TAKES TO SUCCEED



  • Have exceptional knowledge of guest fees and policies.

  • Strong customer service skills.

  • Keep current on group fitness industry trends.

  • Professional telephone etiquette.¬ 



WHAT WE'RE LOOKING FOR


High School Diploma/GED Preferred


0-1 Years Experience


License(s):


Certification(s): Cardiopulmonary Resuscitation; First Aid


Travel:¬ Never or Rarely


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EQUAL OPPORTUNITY EMPLOYER


It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.


Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.


Franciscan Alliance is committed to equal employment opportunity.




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