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Customer Service Inside Sales Representative

Overview


Are you searching for an exciting role that uses your communication and problem-solving skills? Are you hunting for a stable company that offers growth opportunities, competitive salary, and incentives?


As a Customer Service Inside Sales Representative with USA Logistics, you'll be talking with USA Logistics current Customers and new potential customers.? You will develop relationships with shippers with phone and email correspondence.? You will talk with shippers daily about their freight shipping needs.? You will need to stay organized and learn to understand each shipper?s freight requirements.? You will work in a team environment and assist our Carrier Relationship representatives, operations and dispatch personnel and others when loads are booked.? In addition, you?ll work to build ongoing relationships with those customers, offering them the opportunity to match their freight needs with our capacity solutions on a weekly basis.?


Transportation experience would be great!? New to the industry? ? No worries, we will train you!? USA Logistics will make sure you have all the tools and knowledge needed to be successful in your new career. (Positive attitude and coachability required)


USA Logistics is a Third Party Logistics (3PL) provider, meaning we seek out available trucks to match-up with our customers? shipments.? These customers will then have the freedom to focus on crafting and selling their products, while we work hard to provide solutions for all of their logistics needs.?


Responsibilities:




  • Provide outstanding service to your customers, carriers, and teammates.


  • Act as the middleman between all parties involved in the shipping process.


  • Call & email daily an established book of business and listen and learn from these shippers about what loads they need help with and what issues they are having.??


  • Reply to inbound Freight Rate Requests using phone and email.?


  • Talk to a number of Shippers daily/weekly listening for what they are lacking from their current carriers and how we may be able to assist them & move their freight.?


  • Work with the Carrier Relationship Reps who will match drivers & equipment for your targeted loads.


  • Call and build relationships with new Shippers and uncover new freight opportunities.? You will chat with people all over the country and from all walks of life!


  • Identify Target rates from customers on repeat lanes and relate that info to the Carrier Relationship Reps to help them negotiate with carriers to get your loads shipped.


  • Work quickly to resolve problems that may develop on a load. This is your time to think outside of the box and be the hero.



Benefits:




  • Competitive salary plus incentive based on performance. (Who doesn't want an incentive for doing their job well?)


  • Fun and friendly working environment - When you're comfortable, you're more productive.


  • Get in on something big - We have been in business for over 30 years.?


  • Comprehensive benefits package, offering both health and life insurance.?


  • Paid training and continual development. We see the value in investing in you.


  • 401K plan with a company match.


  • Growth and advancement potential.?





  • High School diploma required, but Bachelor's Degree preferred


  • Strong, professional written, and oral communication skills (you'll be communicating and representing the company through email and phone each day)


  • Computer skills, experience with Microsoft Office/Outlook or similar email application


  • Desire to work in a fast paced environment


  • Outgoing personality and comfortable speaking over the phone with new people





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